AHLAN — Accessibility statement

Last updated: 15 September 2026

AHLAN is operated by [OPERATOR]. We want everybody in the towns AHLAN serves to be able to use it, including people who use a screen reader, larger text, switch control or voice control, and people who read Arabic or Hebrew from right to left.

The standard we work to

AHLAN — the iPhone and Android apps and the web pages on this site — is designed to meet Israeli Standard 5568, which is based on the Web Content Accessibility Guidelines (WCAG 2.0, level AA).

What we have done

• The whole app is available in Arabic, Hebrew and English, with a genuine right-to-left layout in Arabic and Hebrew rather than a mirrored English one.
• Text follows the size you set on your phone.
• Colours for text and links are chosen for readable contrast, in both light and dark mode.
• The main controls — tabs, search, call, WhatsApp, directions, favourites, booking and reporting — have labels for VoiceOver and TalkBack.
• Places shown on a map can also be browsed as a list, in Explore and in each category.
• Opening hours say "hours not listed" rather than leaving a gap, so a screen reader never announces an empty value.
• These web pages use plain headings, lists and tables, declare their language and reading direction, and work without images or scripts.

What we have not yet checked

An independent accessibility audit of the apps and these pages has not yet been completed; it is planned for [AUDIT DATE]. Until then, we know of these limitations:

• some buttons made of an icon alone may not yet have a spoken label;
• the interactive map is harder to use with a screen reader — browse the same places as a list in Explore or in their category;
• the elevation chart on a trail's page is a picture; the trail's distance, climb and duration are given in text beside it;
• deleting an account asks you to type a confirmation word in Latin letters.

If any of these, or anything else, stops you from using AHLAN, contact us and we will give you the information or complete the action with you another way.

Contact for accessibility

[ACCESSIBILITY COORDINATOR], accessibility coordinator Telephone [ACCESSIBILITY PHONE] Email support@auraforge-ltd.com Post [OPERATOR], [ADDRESS]

Tell us which screen or page you were on, what you were trying to do and, if you use one, which assistive technology. We reply within 7 days.