AHLAN — Help and contact

Last updated: 15 September 2026

AHLAN is a local guide for towns in the Galilee: businesses, council services, events, deals, jobs and walking trails, in Arabic, Hebrew and English.

Who runs AHLAN

[OPERATOR] Company number [COMPANY NUMBER] [ADDRESS]

Contact us

• Email: support@auraforge-ltd.com — we answer within 2 business days.
• Telephone: [PHONE], [SUPPORT HOURS].
• In the app: Profile → About AHLAN → Contact & support.

Write to us in Arabic, Hebrew or English.

Report something harmful

• In the app, use Report on the review, listing, event, deal, job, menu item or conversation. We act on reports of objectionable content within 24 hours. You can also block a business or a person from a conversation.
• By email, write to support@auraforge-ltd.com with what you saw and where.
• If a child is at risk, call the Israel Police national child online protection hotline on 105, then report it in the app.
• In an emergency, call 100 (police), 101 (ambulance) or 102 (fire). AHLAN is not an emergency service.

Your council

AHLAN is independent and does not represent any council. A report you send from My Town → Report a problem goes to your council's team, and they reply in the app. For anything official — payments, permits, complaints about a council decision — contact the council directly; its details are on its page in My Town.

Your listing

If your business is listed in AHLAN:

• to take it over and correct it, open the listing and tap Is this yours? Tell us;
• if it was added without you and you want it removed, tap Report → This is my business and I did not add it, or write to privacy@auraforge-ltd.com;
• if you already manage your page, use Help & support on the AHLAN business website.

Your account

• Signing in: you can sign in with Apple, Google, a telephone number or an email address, or use AHLAN as a guest without signing in.
• Deleting your account: Profile → Account → Delete my account, or follow Delete your account if you no longer have the app.
• Your data: see the privacy policy, or write to privacy@auraforge-ltd.com.

AHLAN+

AHLAN+ is an optional membership sold in the app through Apple or Google Play. Section 5 of the terms of use explains it in full.

• Manage or cancel: on iPhone or iPad, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions → Subscriptions. Manage subscription on the AHLAN+ screen opens the same place. You can also tell us you want to cancel, by email or telephone.
• New phone: if your membership is on an AHLAN account you sign in to, sign in to that account. If you used AHLAN as a guest, open the AHLAN+ screen and tap Restore purchases.
• Refunds: for an Apple purchase, reportaproblem.apple.com; for a Google Play purchase, Google Play's order history or support@auraforge-ltd.com.
• Deleting your account does not cancel AHLAN+. Cancel it first.

Accessibility

If something in AHLAN is hard to use with a screen reader, larger text or another assistive technology, see the accessibility statement or contact us — we will help you get what you need another way.